First and foremost, Fratello Cigars respects the privacy of its retailers. We do not share your address, credit card information or email with anyone else. All retailer information is strictly used to process orders and for our promotional correspondence to keep you informed in the most convenient, secure & efficient way possible. If you would like to be removed from any of our mailings, please contact us.
Fratello Cigars protects all information by using a secure server. That means that your credit card number and address are encrypted so that it cannot be read as the information travels via the Internet. We have made it a priority to keep your information and shopping experience a safe one.
All retailers will be responsible for remitting any and all taxes to their respective local jurisdiction.
We accept Visa, MC, AMEX and Discover.
ALL SHIPMENTS WILL BE DELIVERED ADULT SIGNATURE REQUIRED.
All merchandise leaves our facility in perfect condition. Should any item that is received damaged or lost during transit, please call us immediately. The outer packaging must be saved for UPS verification, otherwise we cannot guarantee that UPS will reimburse us for damages. We will reship all items as soon as possible and handle any claim with UPS for you.
California
While we require all purchasers to be over 21 years of age, California Senate Bill 39 requires us to:
Confirm the delivery of tobacco products by telephone after 5 PM (PT) the day prior to shipment
Obtain the signature of a person 21 years of age or older before completing delivery
To comply with this law, we are unable to ship to PO Boxes or offer certain shipping methods to California.
Your company complies with the California UTL Bill and will not knowingly ship any regulated products to California in violation of this law.
Connecticut
Due to Connecticut state regulations, we do not ship the following products to Connecticut addresses:
Small cigars (weighing 3 lb per 1000 or less)
Delaware
While we require all purchasers to be over 21 years of age, Delaware Title 30 Chapter 53 requires us to:
Receive and store age verification documents in order to sell you a tobacco product (processed securely through Veratad)
Obtain the signature of a person 21 years of age or older before completing delivery
To comply with this law, we cannot ship to PO Boxes or offer certain shipping methods to Delaware.
Hawaii
Due to Hawaii state regulations, we do not ship any products to Hawaii addresses.
Maine
Due to Maine state regulations, we do not ship the following products to Maine addresses:
Cigars with Homogenized/HTL wrappers
Small cigars (weighing 3 lb per 1000 or less)
Pipe tobacco
Maryland
Due to Maryland state regulations, we do not ship the following products to Maryland addresses:
Cigars with Homogenized/HTL wrappers
Small cigars (weighing 3 lb per 1000 or less)
Massachusetts
Due to Massachusetts state regulations, we do not ship any flavored tobacco products to Massachusetts addresses.
Montana
Due to Montana state regulations, we do not ship the following products to Montana addresses:
Pennsylvania
Due to Pennsylvania state regulations, we do not ship the following products to Pennsylvania addresses:
Small cigars (weighing 4 lb per 1000 or less) in carton packs containing 20 to 25 sticks per pack
Utah
Due to Utah state regulations, we do not ship any products to Utah addresses.
Vermont
Due to Vermont state regulations, we do not ship the following products to Vermont addresses:
Small cigars (weighing 4.5 lb per 1000 or less)
Washington
Due to Washington state regulations, we do not ship the following products to Washington addresses:
Small cigars (weighing 3 lb per 1000 or less)
Pipe tobacco
Assembly Bill 3218 (2024) amended Health & Safety Code §§ 22970.2, 22974.2, 104559.1, 104559.5, 22978.3, 22980, 22990 effective January 1, 2025, requiring the California Attorney General to establish and maintain the Unflavored Tobacco List (UTL) by December 31, 2025 (Health & Saf. Code § 104559.1 subd. (m)). Products absent from the UTL are subject to seizure; the Attorney General, California Department of Public Health, and local law enforcement are authorized to seek civil penalties against retailers of non-listed products (Health & Saf. Code §§ 104559.1 subd. (g), 104559.5 subd. (b)(1); Bus. & Prof. Code § 22974.2 subd. (a)).
Premium Cigar Exemption Criteria
A cigar qualifies as premium and is exempt from UTL registration if it meets all four criteria (Health & Saf. Code § 104559.5):
Non-Premium Cigars and Other Unflavored Tobacco Products
All other unflavored tobacco products, including non-premium cigars, must be registered on the UTL by manufacturers. Registration requires initial and annual renewal fees per specific product, including each size, wrapper, and pack count. Retailers are prohibited from selling any tobacco product in California not on the UTL unless it meets the legal definition of a premium cigar.
Regulatory Timeline
Official Source: California Department of Justice – Unflavored Tobacco List Portal (https://oag.ca.gov/tobacco/utl)
Orders are processed during our business hours and shipped promptly the next business day unless it is on a Friday, then your order will not ship out until Tuesday morning since our shipping department is closed on Saturdays through Mondays. Remember this includes holidays as well. *See the UPS transit map for approximate package arrival date.
Once an online order has been submitted, it cannot be changed online. However, Fratello Cigars may be able to modify or cancel the order if the time between the submitted order and the packaging of the order is caught in time before it is shipped out. Contact us as soon as possible via email or phone immediately!
We process Visa, MC, AMEX and Discover credit cards. We utilize AVS (address verification service) on all orders received and verify both the billing address and zip code. If either the address or the zip code do not match, we will attempt to verify the correct address via email/or phone. If we do not receive a response in a timely fashion, we reserve the right to cancel the order without further notice as protection for ourselves and credit card holders.
SMS consent will not be shared with third parties or affiliates.
By subscribing to our SMS messaging service, you agree to the following terms and conditions:
1. Consent to Receive SMS Messages
By opting into our SMS messaging service, you agree to receive promotional, transactional, and account-related messages from Fratello Cigars. Message frequency may vary depending on your interaction with us.
2. Message & Data Rates
Message and data rates may apply depending on your mobile service provider. You are responsible for all charges related to SMS messaging, including applicable taxes and fees.
3. Opt-In
By entering your phone number and agreeing to receive SMS messages, you provide explicit written consent to receive text messages from Fratello Cigars. This consent is not a condition of purchasing any goods or services.
4. Opt-Out
You may opt-out of receiving SMS messages at any time by replying with the word “STOP” to any text message you receive. Upon sending the “STOP” command, you will no longer receive SMS messages from us, except for confirmation of your opt-out request. You can also contact us at info@fratellocigar.com to opt out of future messages.
5. Help Command
For assistance, reply “HELP” to any of our messages or contact info@fratellocigar.com. You may also email us at info@fratellocigar.com for more help regarding our SMS service.
6. Supported Carriers
Our SMS messaging services are available on various mobile carriers. While most carriers support our service, it is not guaranteed that all carriers will support SMS delivery.
7. Data Collection & Privacy
We collect certain information when you opt into SMS messaging services, such as your phone number. We do not share, rent, or sell your personal information to third parties. Please refer to our Privacy Policy for more details on how we handle your data.
8. Message Frequency
You will receive recurring messages based on your preferences. If you opt-in for notifications, updates, or promotions, the frequency of messages will vary.
9. Dispute Resolution
If you have any disputes regarding your participation in our SMS program, please contact info@fratellocigar.com to resolve the issue.
10. Changes to Terms
We reserve the right to change these SMS policies at any time. Any updates will be posted on this page, and your continued use of our services constitutes acceptance of these terms.
11. Disclaimer
We are not responsible for delays in the delivery of SMS messages, as they may be subject to carrier delays or issues beyond our control.
Fratello Cigars guarantees your complete satisfaction on every product we sell and want you, the retailer, to be happy with your purchase(s). Should you find that something is not to your satisfaction, we ask that you call us and we will make the proper arrangements to remedy the situation. We will gladly refund any merchandise in its original packaging within 14 days of receipt of your order. If you need to return an item, please send INSURED via UPS, or parcel post to our shipping address of: FRATELLO CIGARS, 44621 Guilford Dr, ASHBURN VA 20147.
Please notify us before returning any items. For damaged merchandise, please retain all packing material and contact us immediately at Telephone:1800-977-5912. We will promptly arrange for it replacement.
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