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Fratello Retailers Log In Section

Retailers E-commerce TErms & Policies

PRIVACY

First and foremost, Fratello Cigars respects the privacy of its retailers. We do not share your address, credit card information or email with anyone else. All retailer information is strictly used to process orders and for our promotional correspondence to keep you informed in the most convenient, secure & efficient way possible. If you would like to be removed from any of our mailings, please contact us.

SECURITY

Fratello Cigars protects all information by using a secure server. That means that your credit card number and address are encrypted so that it cannot be read as the information travels via the Internet. We have made it a priority to keep your information and shopping experience a safe one.

SALES TAX

All retailers will be responsible for remitting any and all taxes to their respective local jurisdiction. 

PAYMENT

We accept Visa, MC, AMEX and Discover.

SHIPPING POLICY

PLEASE NOTE: ALL SHIPMENTS WILL BE DELIVERED ADULT SIGNATURE REQUIRED. WE COMPLY WITH HAWAII SENATE BILL NO.: 975 S.D.2.

All merchandise leaves our facility in perfect condition. Should any item that is received damaged or lost during transit, please call us immediately. The outer packaging must be saved for UPS verification, otherwise we cannot guarantee that UPS will reimburse us for damages. We will reship all items as soon as possible and handle any claim with UPS for you.

HOW LONG DOES IT TAKE AFTER I ORDER?

Orders are processed during our business hours and shipped promptly the next business day unless it is on a Friday, then your order will not ship out until Tuesday morning since our shipping department is closed on Saturdays through Mondays. Remember this includes holidays as well. *See the UPS transit map for approximate package arrival date.

CAN I CHANGE MY ONLINE ORDER?

Once an online order has been submitted, it cannot be changed online. However, Fratello Cigars may be able to modify or cancel the order if the time between the submitted order and the packaging of the order is caught in time before it is shipped out. Contact us as soon as possible via email or phone immediately!

CREDIT CARD POLICIES

We process Visa, MC, AMEX and Discover credit cards. We utilize AVS (address verification service) on all orders received and verify both the billing address and zip code. If either the address or the zip code do not match, we will attempt to verify the correct address via email/or phone. If we do not receive a response in a timely fashion, we reserve the right to cancel the order without further notice as protection for ourselves and credit card holders.

RETURNS/EXCHANGES

Fratello Cigars guarantees your complete satisfaction on every product we sell and want you, the retailer, to be happy with your purchase(s). Should you find that something is not to your satisfaction, we ask that you call us and we will make the proper arrangements to remedy the situation. We will gladly refund any merchandise in its original packaging within 14 days of receipt of your order. If you need to return an item, please send INSURED via UPS, or parcel post to our shipping address of: FRATELLO CIGARS, 44621 Guilford Dr, ASHBURN VA 20147.
Please notify us before returning any items. For damaged merchandise, please retain all packing material and contact us immediately at Telephone:1800-977-5912. We will promptly arrange for it replacement.

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