Retailers' Privacy, TErms & CONDITIONS

PRIVACY

First and foremost, Fratello Cigars respects the privacy of its retailers. We do not share your address, credit card information or email with anyone else. All retailer information is strictly used to process orders and for our promotional correspondence to keep you informed in the most convenient, secure & efficient way possible. If you would like to be removed from any of our mailings, please contact us.

SECURITY

Fratello Cigars protects all information by using a secure server. That means that your credit card number and address are encrypted so that it cannot be read as the information travels via the Internet. We have made it a priority to keep your information and shopping experience a safe one.

SALES TAX

All retailers will be responsible for remitting any and all taxes to their respective local jurisdiction. 

PAYMENT

We accept Visa, MC, AMEX and Discover.

SHIPPING POLICY

ALL SHIPMENTS WILL BE DELIVERED ADULT SIGNATURE REQUIRED.

  • WE COMPLY WITH HAWAII SENATE BILL NO.: 975 S.D.2.
  • WE COMPLY WITH CALIFORNIA SENATE BILL 39. 
  • WE DO NOT SHIP TOBACCO PRODUCTS TO UTAH.

All merchandise leaves our facility in perfect condition. Should any item that is received damaged or lost during transit, please call us immediately. The outer packaging must be saved for UPS verification, otherwise we cannot guarantee that UPS will reimburse us for damages. We will reship all items as soon as possible and handle any claim with UPS for you.

HOW LONG DOES IT TAKE AFTER I ORDER?

Orders are processed during our business hours and shipped promptly the next business day unless it is on a Friday, then your order will not ship out until Tuesday morning since our shipping department is closed on Saturdays through Mondays. Remember this includes holidays as well. *See the UPS transit map for approximate package arrival date.

CAN I CHANGE MY ONLINE ORDER?

Once an online order has been submitted, it cannot be changed online. However, Fratello Cigars may be able to modify or cancel the order if the time between the submitted order and the packaging of the order is caught in time before it is shipped out. Contact us as soon as possible via email or phone immediately!

CREDIT CARD POLICIES

We process Visa, MC, AMEX and Discover credit cards. We utilize AVS (address verification service) on all orders received and verify both the billing address and zip code. If either the address or the zip code do not match, we will attempt to verify the correct address via email/or phone. If we do not receive a response in a timely fashion, we reserve the right to cancel the order without further notice as protection for ourselves and credit card holders.

SMS POLICy

SMS consent will not be shared with third parties or affiliates.

By subscribing to our SMS messaging service, you agree to the following terms and conditions:

1. Consent to Receive SMS Messages

By opting into our SMS messaging service, you agree to receive promotional, transactional, and account-related messages from Fratello Cigars. Message frequency may vary depending on your interaction with us.

2. Message & Data Rates

Message and data rates may apply depending on your mobile service provider. You are responsible for all charges related to SMS messaging, including applicable taxes and fees.

3. Opt-In

By entering your phone number and agreeing to receive SMS messages, you provide explicit written consent to receive text messages from Fratello Cigars. This consent is not a condition of purchasing any goods or services.

4. Opt-Out

You may opt-out of receiving SMS messages at any time by replying with the word “STOP” to any text message you receive. Upon sending the “STOP” command, you will no longer receive SMS messages from us, except for confirmation of your opt-out request. You can also contact us at info@fratellocigar.com to opt out of future messages.

5. Help Command

For assistance, reply “HELP” to any of our messages or contact info@fratellocigar.com. You may also email us at info@fratellocigar.com for more help regarding our SMS service.

6. Supported Carriers

Our SMS messaging services are available on various mobile carriers. While most carriers support our service, it is not guaranteed that all carriers will support SMS delivery.

7. Data Collection & Privacy

We collect certain information when you opt into SMS messaging services, such as your phone number. We do not share, rent, or sell your personal information to third parties. Please refer to our Privacy Policy for more details on how we handle your data.

8. Message Frequency

You will receive recurring messages based on your preferences. If you opt-in for notifications, updates, or promotions, the frequency of messages will vary.

9. Dispute Resolution

If you have any disputes regarding your participation in our SMS program, please contact info@fratellocigar.com to resolve the issue.

10. Changes to Terms

We reserve the right to change these SMS policies at any time. Any updates will be posted on this page, and your continued use of our services constitutes acceptance of these terms.

11. Disclaimer

We are not responsible for delays in the delivery of SMS messages, as they may be subject to carrier delays or issues beyond our control.

RETURNS/EXCHANGES

Fratello Cigars guarantees your complete satisfaction on every product we sell and want you, the retailer, to be happy with your purchase(s). Should you find that something is not to your satisfaction, we ask that you call us and we will make the proper arrangements to remedy the situation. We will gladly refund any merchandise in its original packaging within 14 days of receipt of your order. If you need to return an item, please send INSURED via UPS, or parcel post to our shipping address of: FRATELLO CIGARS, 44621 Guilford Dr, ASHBURN VA 20147.
Please notify us before returning any items. For damaged merchandise, please retain all packing material and contact us immediately at Telephone:1800-977-5912. We will promptly arrange for it replacement.

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